Sogetel selects Mirifice’s Cloud-based, real-time QoE Monitoring Service

London 10th September. (Virtual Press Office) Your phone rings, it’s a courtesy call from your Digital TV provider, hoping that your upgrade to your service went smoothly. You’re surprised, you weren’t aware of any problems, but had noticed that channel changing and video quality had improved recently. Now that’s customer service.

Would you like to deliver this level of proactive customer service? Sogetel and Mirifice have chosen IBC2012 to announce the solution.

MirMON Cloud enables IPTV, digital TV and Internet media streaming providers to gain a real-time view of their content delivery performance and their consumers’ content consumption experience, without having to install any software. MiriMON Cloud is Software-as-a-Service, delivered over the Internet, with no startup software installation, CAPEX costs, or long-term contract commitment. Pricing is based on a monthly Pay as You Go subscription model with the entry level set to benefit Service Providers from a few hundred devices upwards.

“We were excited when the Mirifice team approached us with the initial concept,” says Jean-Philippe Tellier, Director of IP Networks, Sogetel. “The industry has been slow to adopt Cloud technology for core network and service applications, and MiriMON Cloud gives us access to a carrier class real-time monitoring solution at a cost that is compatible with the size and growth strategy of our organization.“

MiriMON Cloud is a fully featured version of Mirifice’s core MiriMON product, delivering the full set of real-time dashboards, historical insight and consumer behaviour analytics. With point and click activation of subscriber monitoring, a free trial period, and a monthly subscription-based pricing model, MiriMON Cloud is available As-a-Service to IPTV, digital TV and OTT media streaming providers, large and small.

“We’ve adopted the latest Cloud infrastructure and SaaS business models in order to open up the real-time QoE and consumer analytics market,” says Mark Longstaff, CEO of Mirifice. “Smaller operators represent the majority of the market in terms of device volume, and these providers were ill-served by other services-intensive or bespoke solution vendors.”

Sogetel deployed MiriMON Cloud to monitor their Amino devices and related service delivery platforms. Further information about MiriMON Cloud is available by registering on the web at http://www.mirifice.com/cloud.

So, if you get a call from your Sogetel customer service representative, you’ll know the problem’s been fixed without you even noticing.

About Mirifice
Mirifice delivers real-time consumer Quality of Experience, consumer behavior analytics, and automated test solutions for digital TV providers and Internet streaming media providers. The Mirifice advantage is patented device agent technology that delivers real-time information with minimal impact on device performance. Mirifice MiriMON delivers real-time insight into for device performance, home network health, delivered Quality of Service, the consumer Quality of Experience and content consumption analytics. Mirifice MiriATE delivers simple to configure, automated testing for digital TV delivery platforms. Mirifice is based in Bath, in the UK, and can be found on the Internet at http://www.mirifice.com.

Media contact:
Vicky Messer
+44 (0) 1225 460126
pr@mirifice.com