London 11th September 2012. (Virtual Press Office)
The CEO's phone rings. It's her marketing manager asking if she's seen the Twitter storm. The rest of the world was watching the opening ceremony at the Olympics; their subscribers were battling with breaking video rather than breaking news. Video streaming capacity had hit a bottleneck. They thought their business was too small to afford a real-time QoE monitoring solution. If only …
At IBC2012 Mirifice announces their MiriMON Cloud product. MiriMON Cloud delivers real-time monitoring including Quality of Experience (QoE) and Customer Insight as Software as a Service (SaaS) for Digital TV, IPTV and streaming media providers. MiriMON Cloud offers all the powerful, real-time monitoring features of the standard MiriMON product, but with the additional benefits of a Cloud deployment such as subscription-based pricing, making it available to operators of all types and sizes.
"Customer satisfaction and churn are major concerns for all TV and media service providers, large and small," says Mark Longstaff, Mirifice CEO. "MiriMON Cloud enables operators from a few hundred devices upwards to monitor their customer's experience in real-time, without the startup, deployment, services and upgrade costs of traditional solutions."
MiriMON Cloud helps operators to make significant improvements to the quality of their delivered services, improving customer loyalty and increasing the rate of new customer acquisition. Proactive notification and trend analytics significantly reduce the cost of service outages, and eliminates unnecessary truck rolls. Advanced content consumption analytics are also provided, helping operators to optimise advertising revenues and to renegotiate their content distribution rights.
Signing up for MiriMON Cloud could not be easier. Simply register to have your installation of MiriMON Cloud deployed, add your devices, activate the service, and you are ready to monitor using standard real-time dashboards and reports. Further information is available on the web at www.mirifice.com/cloud.
Mirifice delivers real-time consumer Quality of Experience, consumer behavior analytics, and automated test solutions for digital TV providers and Internet streaming media providers. The Mirifice advantage is patented device agent technology that delivers real-time information with minimal impact on device performance. Mirifice MiriMON delivers real-time insight into for device performance, home network health, delivered Quality of Service, the consumer Quality of Experience and content consumption analytics. Mirifice MiriATE delivers simple to configure, automated testing for digital TV delivery platforms. Mirifice is based in Bath, in the UK, and can be found on the internet at www.mirifice.com.
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